Shipping & Returns
Everything at HIPP is made just for you, one order at a time. That means less waste, and it also means a few things work differently from a big store. Here is everything you need to know before you order.
We can't accept returns or exchanges.
Every item is printed, embroidered or bound to order, just for you. Because of that, all sales are final. We can't accept returns or exchanges for sizing, fit, color preference or change of mind. Please check the size chart and fit notes before you order.
The one exception: if your order arrives damaged, defective or misprinted, we'll make it right with a free replacement.
If something arrives damaged
- Contact us within 14 days of delivery through our Contact page.
- Include your order number and a clear photo showing the damage, defect or printing error.
- We'll send a replacement at no cost to you. There's no need to send the original back.
- Ordering the wrong size, or a fit you don't love
- Changing your mind after ordering
- Small color differences between your screen and the real product
- Measurements that vary slightly (up to about 2″) from the size chart, which is normal for apparel
- Claims made more than 14 days after delivery
All HIPP apparel is unisex.
- Unisex runs about one size larger than women's. A unisex Small fits like a women's Medium.
- Our hoodies are cut relaxed and oversized, roomy and cozy on purpose. For a closer fit, size down.
- Small is our smallest size. If you usually wear a women's XS or S, expect a roomy, oversized fit.
- Best tip: lay your favorite hoodie flat, measure straight across the chest, and compare to the chart below.
The HIPP Hoodie (The Kaili & The Colby)
Measured laid flat, in inches. Relaxed, oversized fit.
| Size | S | M | L | XL | 2XL | 3XL |
|---|---|---|---|---|---|---|
| Chest width | 22.5 | 23.5 | 24.75 | 26 | 27.25 | 28.25 |
| Body length | 27.75 | 28.75 | 29.75 | 30.75 | 31.75 | 32.75 |
| Sleeve length | 22.5 | 22.5 | 24.25 | 24.25 | 25.5 | 27 |
The Classic Hoodie (The Cameron) & Cozy Girl Hoodie
Measured laid flat, in inches. Oversized heavyweight fit.
| Size | S | M | L | XL | 2XL | 3XL |
|---|---|---|---|---|---|---|
| Chest width | 21.5 | 23.5 | 25.5 | 27.5 | 29.5 | 31.5 |
| Body length | 28 | 28.5 | 29.5 | 30 | 30.5 | 31 |
| Fits chest | 34–37 | 38–41 | 42–45 | 46–49 | 50–53 | 54–57 |
Cozy Girl Sweatpants
In inches. Elastic waist with drawstring, cuffed ankles.
| Size | S | M | L | XL | 2XL | 3XL |
|---|---|---|---|---|---|---|
| Waist, laid flat | 14 | 15 | 16.5 | 18 | 19.5 | 21.5 |
| Inseam | 29.5 | 30 | 30.5 | 31 | 31.5 | 32 |
Measurements are provided by the makers and may vary by up to 2″.
Shipping
HIPP merch
Each piece is made after you order, then shipped. Most orders are made in 2–7 business days, plus delivery time. You'll get tracking by email when it ships.
The Planner & Gratitude 365 Journal
Printed just for you, then shipped. Standard shipping arrives in about 2–3 weeks, and faster options are available at checkout. They check out separately from HIPP merch.
Where we ship
For now, we ship within the US only. Shipping options and costs are shown at checkout.
Questions?
We're happy to help you choose a size before you order. Just reach out through our Contact page.